"The service", "The panel", "This panel" refers to prometheus on spektrumrp.com and may not be confused as something else.
"Us", "We", "Our", "The community" all refers to SpektrumRP as a group, as a community. We are not responsible for any mistakes you may have made with our service.
We do not offer refunds unless we deem you deserve one, as in; If we, the owners, or the service make a mistake we will refund you based upon a descision made there and then. Otherwise refunds are not a thing.